A. IT Service Management (ITSM)

Our core service offering may include one or more of the technology support currently provided by our firm, though comprehensive services are recommended.

1. Infrastructure services

a) Network design, installation, and configuration
b) System and network administration
c) Hardware maintenance

2. Application software

a) Requirement Analysis & Software Development
b) Installation & Configuration
c) Software testing and quality assurance

3. User Support

a) Business process automation
b) Release and change management
c) Documentation, training and operational support
d) Continual service improvement